“I learned that everything that was going on…had happened before, and that logical cause-effect relationships made those developments inevitable. My failure to anticipate this, I realized, was due to my being surprised by something that hadn’t happened in my lifetime, though it had happened many times before. The message that reality was conveying to me was […]
In the process of keeping Xerox’s large fleet of copiers and printers working in customer’s environments, the service representatives would occasionally be faced with a new problem that they had not been trained for or had not seen before. Sometimes the problem, due to a new machine bug or a replacement part not working quite […]
In 2010 Art Murray and I were asked to do a presentation at the Special Libraries Association’s annual conference in New Orleans. It was based on our article published in KMWorld magazine titled “Rise of the Knowledge Librarian” about my experiences spearheading the transformation of a traditional corporate library into a center of knowledge and […]
The owner of a local cafe where I get coffee and breakfast on the weekend decided to have different themes in the cafe every weekend. Last weekend it was the 50’s, this weekend the 60’s, next will be the 70’s and etc. Staff were required to dress for the theme and music of the time […]
I was leading a workshop on knowledge management for a group of medical doctors from the public health sector. I told them the story of Dr. Govindappa Venkataswamy, an eye surgeon who was frustrated over the high cost of manufacturing and surgically implanting intraocular lenses (IOLs) in India. Tens of thousands of people were needlessly […]
